Ordering and Payment

How do I create a Megatrading account? How do I order?

Click on ‘My Account’ and then go through the indicated steps:

• If you are already a customer, log in.
• Not yet a customer? Create an account.
• Put an item in your shopping cart and go to order.
• Check and arrange your order. Do not forget to fill in the address, delivery date and packing service.
• Final step is the payment. This can be done with iDEAL, credit card or, if offered, via postpay.

Note: registrations of new accounts are first processed by Megatrading. Once your data has been processed you will receive a message with your login details within 24 hours. This allows you to log in directly. You can then change your password yourself.

I am already a customer, but I do not have online login details yet. What should I do?

You can request your login details with your customer number via the contact form.

To become an online Megatrading customer you need an email address, otherwise you will not be able to place your online order. If you have a customer number, but you do not have an email address, we are happy to help you create a free email account.

How do I log in?

Press the person icon in the top right corner of the menu bar. Here you can enter the login details that we have sent you.

I have forgotten my password. What should I do?

If you have forgotten your password, click on "Forgot password" and enter the email address you used to register with us. You will then receive an e-mail with a link you can use to request a new password.

Do I have to be logged in to see the products?

No, you can also view the products if you are not logged in. Prices and other details are only displayed when you are logged in.

Can I view and edit my personal information?

After you have logged in, click on "My account". On the left side you will find the button "Edit Account". Here you can edit your settings.

How do I know that my order succeeded when I have not received a confirmation?

Is your order in your account? Then it worked. If you ordered more than 1 hour ago and you have not received a confirmation yet and there is nothing in your account, please contact customer service, telephone number: +32 (0)9 379 73 70.

Problem with ordering or ordering large quantities?

If you have a problem when ordering, please delete your cookies and try again.

Do you want to place an order for larger quantities? Then request an offer per mail.

Payment

When you order online you can safely pay online directly. You can also find an overview of the payment methods here.

How can I pay?

Check / Money order, iDEAL, Giropay, Bancontact, SOFORT Banking Maestro, Visa and Mastercard.

• Cash upon pickup.
• Advance payment via bank transfer.
• Payment by invoice from the 3rd purchase onwards.
• Payment on invoice is possible from the 3rd order and must be settled within 14 days.

In certain cases, we reserve the right to deliver exclusively against advance payment via bank transfer.

How do I pay an outstanding invoice?

You can make your payment to the bank account number stated on your invoice.

Other questions?

If you have any other questions or suggestions, please contact us at +32 (0)9 379 73 70 or info@megatrading.be